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Mobile Customer Service Requests

Any customer can let you know about a service need, quickly and easily.

Rev­o­lu­tion­ize real-time cus­tomer ser­vice with mobile cus­tomer ser­vice requests. Any cus­tomer can let you know about a need­ed ser­vice, quick­ly and eas­i­ly. Post QR codes and text mes­sage sig­nage any­where for cus­tomers to scan and request ser­vice. You can cus­tomize by room type, the types of requests or issues to report. QR code read­er apps on any smart device and tex­ting on any mobile phone may be used to sub­mit clean­ing or ser­vice requests.

Once the request is submitted…

Once the request is sub­mit­ted, the task is queued into Ser­vice Opti­miz­er imme­di­ate­ly and assigned to a man­ag­er, who can dis­patch from their mobile device to a tech for ser­vice.

All ser­vice requests are tracked and doc­u­ment­ed.

See all QR Code Capabilities in Service Optimizer.

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Data Decision Making

Three Ways Harnessing ES Data Justifies Your Staffing and Supports Your Decisions

2019-04-04

Hospitals are information-based organizations and data is crucial for all departments. This is especially true for Environmental Services Departments—who employ the second largest workforce in the hospital—where data is essential to developing the right staffing model. There are three key reasons you need to collect and use comprehensive EVS data to get the staff you need, while proving your employees’ value to hospital administration.

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