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Tech Support Overview

As a Smart Facil­i­ty Soft­ware cus­tomer, you will have a direct line to us for all the help you need to get the best results for your depart­ment. Since our suc­cess depends on yours, you can con­sid­er Smart Facil­i­ty Soft­ware your part­ner in your department’s suc­cess.

1. Live Phone & Email Support—Talk to Someone!

Tech­ni­cal Sup­port: Email or call to reach a real per­son to walk you through your
tech­ni­cal and usage ques­tions. 8 am to 5 pm Cen­tral Time, Mon­day – Fri­day.

EVS Con­sul­tants: We don’t just under­stand soft­ware, we under­stand EVS and Cus­to­di­al Ser­vices as well. You have a direct line to your EVS Con­sul­tant to make sure your soft­ware is meet­ing your real-world chal­lenges.

2. How-To-Videos

A series of train­ing videos pro­vides detailed answers about soft­ware fea­tures and dai­ly usage.

3. Online User Guide

An online guide, click­able from with­in the appli­ca­tion, pro­vides clear answers to sim­ple ques­tions, 24/7.

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for any software package.

Request Guide
to Value-Based Purchasing.