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Step 3 Understanding Tech Support
With any software, you will have questions and need assistance after initial installation.
It’s important to ask a software vendor what kind of tech support you can expect: Can I talk to a live person? What hours is Support available? With Smart Facility you will get:
1. Live Phone & Email Support
Technical Support: Email or call to reach a real person to walk you through your technical and usage questions. 8 am to 5 pm Central Time, Monday – Friday.
EVS Consultants: You have a direct line to your EVS Consultant for all the help you need to get the best results for the EVS department.
A series of training videos provides detailed answers about software features and daily usage.
3. Online User Guide
An online guide, clickable from within the application, provides clear answers to simple questions, 24/7.